1. What products do you sell?
We specialize in Y2K-inspired earrings featuring trendy, fashionable designs that complement a wide variety of outfits and personal styles.
2. Do you ship within the United States?
Yes! We proudly ship throughout the United States.
3. What shipping options do you offer?
We currently offer the following shipping methods:
- Express Shipping (3–6 Business Days): $20
- Free Shipping (7–14 Business Days): Free
- Free Standard Shipping (7–14 Business Days): $10
Delivery times are estimates and may vary depending on your location and carrier operations.
4. How long does order processing take?
Orders are typically processed within 1–3 business days after your payment has been successfully confirmed.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track your package online.
6. Can I change or cancel my order?
If your order has not yet entered processing, please contact our customer support as soon as possible. We'll do our best to accommodate your request.
7. What should I do if my item arrives damaged or incorrect?
If your earrings arrive damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and photos of the item, and we'll quickly assist you with a replacement or another appropriate solution.
8. How should I care for my earrings?
To help keep your earrings looking their best:
- Store them in a clean, dry place.
- Avoid contact with water, perfumes, lotions, and harsh chemicals.
- Clean gently with a soft cloth after wearing.
- Store each pair separately to help prevent scratches and tangling.
9. Are your earrings suitable for sensitive ears?
Material composition varies by product. Please review each product description for information about the materials used before purchasing.
10. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available during checkout.
11. Is my payment information secure?
Yes. We use secure encryption technology to protect your personal and payment information throughout every transaction.
12. How can I contact customer support?
If you have any questions before or after your purchase, please contact us through our Contact page or email. Our customer support team will be happy to assist you during business days.